Right of withdrawal

Terms

You have a period of 14 calendar days from receipt of your parcel to exercise your right of withdrawal, without having to give a reason or pay any penalty.

If the deadline expires on a Saturday, Sunday or public holiday, it is extended to the next business day.

How to exercise this right

You can notify us of your decision to withdraw:

• by using the standard form below (to print, complete and send back);
• by any other unambiguous statement (email to support@happy-heroes.fr or via the My orders, “Report” option with the reason “Withdrawal”).

You'll need to send the item back to us complete within 14 days after your notification; only handling beyond what is needed to check it can give rise to a deduction (see below). Return costs are at your expense unless our customer service decides otherwise (dispute, non-conforming product). The “protective outer box” supplement, an optional extra chosen on top of standard delivery, is not refunded in the event of withdrawal.

For an item whose Happy Heroes protective seal has been opened, the return remains accepted: only a depreciation resulting from handling beyond what is necessary to check the item (assembly, display, signs of use, missing parts…) may be deducted from the refund, after case-by-case review, and its amount is justified before the refund (Art. L221-23). In the event of a defect not visible from the outside: full refund, return costs borne by Happy Heroes. If Happy Heroes provides you with the return label, its cost is deducted from the refund.

The refund is made within 14 days after your withdrawal request, using the payment method used for the order. We may wait until we receive the item or proof that it has been sent, whichever is earlier (art. L221-24).

Exceptions to the right of withdrawal

In accordance with art. L.221-28 of the Consumer Code, the right does not apply to:

• goods made to the consumer's specifications (personalized named edition);
• goods unsealed after delivery that cannot be returned for hygiene reasons (this does not apply to figures or collectibles);
• audio or video recordings and software (video games in particular) sold in their original shrink-wrap, once unsealed after delivery (art. L221-28, 9°).

Standard withdrawal form

To complete and send back only if you wish to withdraw

To download this form as a PDF: use Cmd+P / Ctrl+P then “Save as PDF”.

In case of a dispute not resolved through customer service, you can contact the consumer mediator free of charge:
CNPM-MCC, 27 av. de la Libération, 42400 Saint-Chamond. cnpm-mediation-consommation.eu