Frequently Asked Questions

Yes. All products offered by Happy Heroes are authentic. We do not sell any counterfeits or unofficial reproductions.

Happy Heroes offers new, second-hand and collectible products. The nature of the product is always specified on the corresponding listing.

The completeness status is indicated in the product listing. Any missing element or notable particularity is reported transparently.

Condition is assessed visually and functionally where relevant. In case of doubt or an intermediate situation, two collection officers confer in order to adopt the fairest possible assessment.

This classification is indicative and is intended to help collectors find their bearings. It does not constitute a contractual expert appraisal. The photos and detailed descriptions remain the reference elements.

The photos provide as much information as possible on the quality and condition of the product. Variations in rendering may exist depending on the lighting or the screen used.

Yes, where possible. You can contact customer service to request additional information or visuals before ordering.

A pre-order allows you to reserve a product before its official release or its receipt in stock. The dates communicated are indicative.

No. The dates shown are estimates: they depend on manufacturers and distributors and may change. Happy Heroes informs you of any delay, and if delivery goes beyond the announced date, you can ask for the sale to be cancelled and the sums paid refunded (Art. L216-1 et seq. of the French Consumer Code).

The deposit allows the product to be reserved and the commitment to suppliers to be secured. Its percentage is shown on the product page; the balance is charged automatically when the item is shipped.

Yes. The cancellation terms are set out in the pre-order terms.

In the event of definitive cancellation, the sums paid are refunded. In the event of a delay, your pre-order is maintained unless you ask to cancel it: beyond the announced date, you can obtain the cancellation of the sale and a refund of the sums paid (Art. L216-1 et seq. of the French Consumer Code).

Yes. Payments are collected by CAWL, the Crédit Agricole solution operated by Worldline, on a page hosted by them with 3D Secure authentication. No banking data passes through Happy Heroes, and none is stored there.

Bank card (Visa, Mastercard and compatible cards), with 3D Secure authentication, for all orders, and Google Pay, except pre-orders. PayPal is also offered for all deliveries, except pre-orders (deposit paid by card). In mainland France, from €100: payment in 4 instalments possible with PayPal, subject to PayPal's approval.

The deposit is charged at the time of order. The balance is charged automatically to the saved card when the item is shipped.

Yes. An invoice is made available after the order and can be sent on request if necessary.

Check the tracking provided by the carrier. In the event of a problem or abnormal delay, contact customer service so that an investigation can be opened.

You are invited to make reservations with the carrier where possible. Report it to Happy Heroes in writing, if possible within 3 days of receipt (excluding public holidays), to preserve recourse against the carrier (Art. L133-3 of the French Commercial Code), with photos of the parcel and the product if possible.

You may exercise your right of withdrawal within 14 days of receipt, in accordance with the Terms and Conditions of Sale; return costs are at your expense. If Happy Heroes provides you with the return label, its cost is deducted from your refund. Check the outside (box, seal, visible condition) before opening the protective seal: once the seal has been opened, a return remains possible. Only a depreciation resulting from handling beyond what is necessary to check the item (assembly, display, signs of use, missing parts…) may be deducted from your refund, after case-by-case review; its amount is justified to you before the refund. In the event of a defect not visible from the outside, the refund is made in full.

Contact customer service as soon as possible. A solution may be offered under the applicable statutory guarantees.

Yes, under the conditions provided by law and detailed in the Terms and Conditions of Sale, except for exceptions linked to the nature of the products.

Yes. Happy Heroes buys back second-hand and collectible products, after estimation and physical inspection.

The price is determined according to the condition, completeness, rarity and market demand at the time of the appraisal.

Not quite. Happy Heroes starts the payment within 72 working hours on average after final validation of the buyback (General Terms and Conditions of Purchase, art. 10.2), by the method chosen at validation: SEPA transfer to an account in your name, or immediate credit to your Happy Heroes wallet, with a buyback bonus.